Tourcom : Africa Needs To Speak Up
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Africa needs to embrace the information age and tell more of its own extraordinary stories if it wants to improve the image of the continent and attract more tourists, according to conclusions of the first Africa regional conference on Tourism Communications - TOURCOM - organized by the World Tourism Organization (UNWTO) in Mali in mid-May.
"We are not asking for help, we are asking for comprehension," said conference chairman Hon. Franklin Nchita Ogbuewu, the Minister of Tourism of Nigeria. "We will now be speaking more, but let the world open its ears."
The conference, held in conjunction with UNWTO's Africa Regional Commission meeting, was attended by some 350 tourism officials and media representatives from 43 countries. It focused on communications and image building as a way of boosting tourism to Africa - a region that currently accounts for less than 5% of international tourist arrivals.
"While some, such as BBC World and CNN, are currently making an extra effort to tell the story of Africa, it is unlikely this momentum will continue unless Africans themselves become more pro-active in communicating their own news to the rest of the world," asserted UNWTO Secretary-General Francesco Frangialli in his opening address. "I believe that public interest, and consequently media interest, in Africa will increase in tandem with increasing tourism. Those destinations that are capable of communicating effectively are the ones that will benefit the most."
Africa as a whole suffers from an image problem due to media coverage of the serious security and health issues faced by some countries on the continent. Other countries find there is a lack of coverage of the human-interest stories and good news coming out of the region. Tourists tend to lump all the countries of Africa together so that bad news in one destination affects the entire region. Rather than blame the media for this situation, participants were urged to develop an effective working relationship with the media.
"We are not part of the problem," said BBC World presenter Lyse Doucet in opening the conference. "If you simply dismiss the media as causing the problem, we will not be able to work together."
Participants agreed that good communications needs to begin at home, with tourism officials developing better relationships with their own local journalists and training them in the complexities of the tourism sector.
Training for tourism industry communicators was also recommended to increase standards of professionalism in African tourism.
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